How we ship your authentic food

CIBILIA is synonymous with quality: we are the only e-commerce that guarantees authentic products for sale online and, as such, deserves to be shipped and packaged in accordance with the regulations that maintain the properties and integrity of each individual product thanks to special packaging and freshness-saving packages.

WHAT SHIPPING SERVICE DOES CIBILIA USE?

CIBILIA ships your order through DHL. The rates for international shipping differ per country. To determine shipping costs: put your products in the shopping cart, go to checkout, fill in your address and you will see your shipping options and rates.

WHEN WILL MY ORDER SHIP?

All completed orders on CIBILIA are shipped with tracking and delivery confirmation, with the weight and contents verified at the time of shipment. You will be notified by email when your order is processed and ready to be shipped. There can be some hours between the moment of notification and the first time the shipment is scanned by the shipper. You can always track the order in your account.

DELIVERY

All orders confirmed by CIBILIA Authentic Food Makers will be delivered to the shipping address specified by the user at the time of transmission of the order.

CIBILIA will do everything possible to ensure that all deliveries arrive at the shipping address between 24/48 hours of working days in Italy and within one week for shipments to Europe. Deliveries can only be made to the countries indicated on this site.

DOES CIBILIA SHIP INTERNATIONALLY?

Yes, CIBILIA ships internationally. Shipping costs for your country are calculated and shown at checkout.

I AM AN INTERNATIONAL CUSTOMER. WILL I HAVE TO PAY DUTIES?

All prices on CIBILIA.com are before any duties, taxes, or miscellaneous customs fees. This depends on your location and on the type of product you are buying. Private customers within the European Union area can order most of the products listed on CIBILIA without having to pay customs duty. Please check with your local customs and/or postal service to determine whether you will be responsible for any additional costs for your CIBILIA order.

DELIVERY

All orders confirmed by CIBILIA Authentic Food Makers will be delivered to the shipping address specified by the user at the time of transmission of the order. CIBILIA will do everything possible to ensure that all deliveries arrive at the shipping address between 24/48 hours of working days in Italy and within one week for shipments to Europe. Deliveries can only be made to the countries indicated on this site.